How A Trusted IT Partner Can Help Your Business Through Crisis

June 5, 2020Homefield IT

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The COVID-19 crisis has stressed businesses across New York City, forcing them to depend on their technology systems in a way they wouldn’t have anticipated just a few weeks ago. Unfortunately, during this period many businesses have discovered that their systems aren’t quite up to the challenge of an entirely work from home scenario.

What does that lack of preparedness look like? Long-standing IT bottlenecks and inefficiencies that are now major roadblocks to productivity, data trapped in on-premise systems or hastily migrated to the cloud, and a host of new cybersecurity vulnerabilities. Has your business been dealing with any of these issues? There’s a good chance the answer is yes.

Manhattan Tech Support is a distinguished veteran of NYC’s IT support community who’s been on the frontline of the coronavirus crisis, helping businesses discover confidence and peace of mind in this work from home era. Here’s how we do it.

Decades of Experience Facilitating Work from Home Arrangements

Working from home is likely going to be a significant feature of the “new normal,” so it makes sense that this would be the starting point for any business trying to protect itself from COVID-19. But there is no such thing as a one-size-fits-all work from home system that you can simply drop into place.

With over 20 years of experience enabling remote productivity, Manhattan Tech Support approaches each work from home solution as its own unique project, helping clients work confidently from home while supporting their staff and workflows.

Cloud solutions that support remote productivity

One of the greatest tools available to seamless remote productivity is cloud computing. Our cloud experts have helped businesses quickly and efficiently migrate important data and services to the cloud, providing a dependable foundation for collaboration and productivity from outside the physical office.

What’s more, industry partnerships with some of the world’s leaders in cloud computing provides businesses with immediate access to best-in-class tools and technologies.

• Secure, reliable cloud migrations
• Hybrid and public cloud solutions
• Cloud orchestration for multiple cloud services

Managed telecommunications

Some MSPs only help you manage your servers and PCs, but not Manhattan Tech Support. We provide businesses with a single point of contact for all their technology and management needs, and that includes helping them choose and manage telecommunications that match their new work from home goals.

The Friendliest and Most Responsive IT Support Team in NYC

Even the best technology can stop working, and when it does it can cripple the productivity of your staff. This is doubly important in the age of remote work, where even a single malfunctioning laptop or server can effectively have an outsize impact on business productivity.

What’s even better is all Manhattan Tech Support solutions feature a flat-rate, monthly service charge.

Proactive Network Service

After we’ve helped you develop a work from home system that’s matched to your business and goals, we’ll ensure those systems remain fully operational by proactively monitoring the health of all your technology. This unlimited onsite and remote IT support is included in our single monthly fee.

• Maximize your technology uptime and availability
• Identify and fix IT problems before they impede productivity
• Eliminate worries and provide your staff with IT confidence

An Award-Winning Help Desk

Our IT help desk is beloved throughout NYC, boasting the highest customer ratings of any MSP in New York City. Businesses have long trusted the MTS team to help them resolve any IT issues that lower morale or harm productivity.

• An NYC-based help desk team
• 24/7 support – we’re always available!
• Friendly, knowledgeable technicians who always go the extra mile

When We Say “Flat Rate” Support, We Truly Mean It

There are many IT services firms offering flat-rate support, but many of them are hiding expensive project fees or other hidden surcharges deep in the fine print. That’s not the Manhattan Tech Support way.

Case in point, of the thousands of support calls we’ve received in the last few months regarding COVID-19 and remote work solutions, we haven’t charged any of them even a single dollar beyond their normal monthly service charge. This includes all the work of moving them to a decentralized, work-from-home environment.

World-Class Cybersecurity Service to Protect Your Remote Workers

Remote work arrangements are prone to producing cybersecurity vulnerability. The complex network topologies, the increased number of endpoints and services, the fact that data moves between more devices with greater rapidity — each of these factors will increase your cyber risk.

Manhattan Tech Support has a dedicated cybersecurity division, Kaytuso, which specializes in helping businesses secure their on-premise and off-premise systems. Kaytuso’s managed cybersecurity service is available at a flat monthly rate too, just like our managed IT services solutions.

• Secure remote desktop protocol (RDP) service
  The Kaytuso team can help you align your RDP solution with the latest cybersecurity best practices. This includes enforcing least privilege, securing administrator accounts, restricting IP addresses to only necessary locations and clients, and much more.
  As part of our remote worker security solutions, we can also audit your network hardware to make sure that firewalls, switches, and routers are all configured to keep hackers at bay, as they do their best to exploit the COVID-19 crisis.
• Preparing Your Company VPN for a Crisis
  One of the foundations for any secure work from home solution should be an efficient, well-maintained virtual private network (VPN). Manhattan Tech Support and Kaytuso bring decades of experience deploying best-in-class VPN solutions to each remote work engagement. This includes VPN testing and optimization, validating VPN-connected devices to keep work data off personal computers, and much more.

Those are just some of the many elements of Kaytuso and Manhattan Tech Support’s cybersecurity offerings for remote workforces. The full list of what we can do to protect our clients can be found here, but some of the measures we take to address work from home vulnerabilities include:

• Deploy multi-factor authentication (MFA) solutions across all network services
• Cybersecurity awareness training specifically designed for work from home staff
• Install and configure enterprise-grade anti-virus software
• Help you formalize security policies for new work from home arrangements

NYC Businesses Adapt and Overcome with Our Help

COVID-19 and crises like it pose a major challenge to the long-term health of businesses in NYC, but they don’t have to be existential crises. Technology provides many businesses with a valuable chance to adapt to these difficult situations and persevere.

If you’d like to learn more about how the right IT partnership can help businesses emerge from the coronavirus crisis stronger and more agile, our team would love to answer your questions. Call us any time at [sales-phone] or contact us by email at [email-address]. Remember, we’re here to help!